Last updated: 21 September 2026
Change of mind
For most online goods, tell us within 14 days of receiving your order that you want to cancel. You then have a further 14 days to send the goods back. We refund the standard delivery charge and normally refund within 14 days of receiving the returned goods or evidence that they have been sent.
You are responsible for return postage unless the item is faulty, incorrect or we have agreed otherwise. You may handle goods as you would in a shop, but we may reduce a refund for handling that goes beyond that and reduces the value.
Personalised and custom items
Items made to your specifications or clearly personalised may be excluded from the change-of-mind cancellation right. This does not affect your rights if the item is faulty, damaged or not as described.
Faulty, damaged or incorrect items
Contact cathycat3d@gmail.com with your order number, a description and photographs if useful. We will offer the remedy required by UK consumer law, which may include repair, replacement, price reduction or refund.
Start a return
Please do not send an item to the return address until we confirm the instructions. Include your order number and whether you are cancelling, reporting a fault or reporting a delivery problem.